Refund policy
RIGHT OF WITHDRAWAL, RETURN PROCEDURE AND REFUND POLICY
- 14 days right of withdrawal
You have 14 days from the date of receiving the goods to inform us that you have changed your mind about your purchase. This is to allow you to assess the purchased product in similar circumstances as in a physical shop. The right of withdrawal does not apply to legal entities or products bought by a natural person for professional use. This right does not apply to custom-made* products.
*The products below are custom-made products and are excluded from the right of withdrawal:
Wall paint and lacquer
Roomblush wall paint and lacquer is specially customised by BOSS paints. The paint is mixed especially for you and cannot be returned.
Custom-made wallpaper
Tailor-made wallpaper is produced especially for you based on the dimensions passed on. Tailor-made wallpaper cannot be returned for this reason.
It is sufficient for us to receive the notification of withdrawal from purchase within 14 days after you have received your parcel. The article does not need to be returned to us within 14 days but you do need to inform us that you want to cancel your purchase within 14 days. You may use the enclosed standard form for the return although the use of this form is not mandatory. The product must be returned within the same term of 14 calendar days in the original and undamaged packaging. Products that are not received by Roomblush in this condition shall remain at your disposal.
- Return procedure
The return shipment is your responsibility once you have contacted us via info@roomblush.com to inform us that you want to return the product. All returns will be recycled.
- Refund policy
We will refund the total amount within 14 working days of receiving the return shipment. The payment is refunded through the same payment method you used to pay for the product. There are no additional transaction costs. You remain responsible for the costs of the initial shipment.
- Return form
If you wish to cancel the sales agreement, please return the completed form below to:
I/we (*) hereby inform you that I/we (*) wish to cancel the sale of the following goods:
- ordered on / received on: (*)
- Your name / names:
- Your address:
- Date:
- Reason for return request:
(*) Delete where not applicable.
We will respond to your return request within 48 hours.